When collecting the delivery from the courrier, carefully check if the package is in good condition. If the package is damaged in any way, you should refuse to collect it. We know it can happen that the package is intact while the products inside are damaged. That can also be solved.

GLS

To be reported by:
on the day of delivery
Where and how to report?
to Sportisimo
What will I need?
package tracking number, photo evidence

Further info:
See the GLS website for details